We value your satisfaction and if for any reason you are not pleased with your purchase, we are happy to accept returns of unused products within 14 days. However, please note that we only accept returns from buyers with addresses within South Africa.
Upon receipt of the returned item, kikovitals.com will issue a full refund, excluding the initial shipping cost as we are unable to reimburse this expense.
Please anticipate a processing time of 1-2 weeks for your return.
Items purchased at a discounted rate are not eligible for return.
Refunds will not be issued for products bought through other entities such as distributors or retail partners.
To be eligible for a refund, returned items must be unused, in their original packaging, and in the same condition as when they were received. Items that do not meet these criteria may not qualify for a refund or may incur a restocking fee.
We recommend using an insured and trackable mail service for the return shipment as we cannot be held accountable for items damaged or lost in transit.
A refund cannot be issued without the actual receipt of the item(s) or proof of received return delivery.
We strive to accept all returns. However, if an item is returned in an unsuitable condition, we may have to return it to you. All goods will be inspected upon return.